Contact Us
Need Assistance? Find the help you need here. When sending information via email please do not include sensitive information about your account(s).
Interested in opening an account?
Contact your local branch or submit a ticket.
Online Banking Questions or Problems/ Account Access
Call us at (800) 873-6404 or e-mail us
*Note - Please do not include sensitive information about your account(s).
Debit Cards - Lost / Stolen / PIN / Activation
- During Business Hours – Contact your local branch
- After Business Hours – (800) 873-6404
Lost / Stolen Checks
Contact your local branch
Identity Theft, Security-related problems, Issues or Questions*
E-mail the Colony Bank Security Team.
Warning: Colony Bank does not issue Online Payment Voucher Receipts or Transfer Orders. Any such voucher/ order bearing the Colony Bank name or logo is fraudulent and not authorized by Colony Bank.
*Note - Please do not include sensitive information about your account(s).
Privacy Questions*
E-mail the Colony Bank Compliance Team.
*Note - Please do not include sensitive information about your account(s).
Electronic Funds Transfer (EFT) Error (Unauthorized or Incorrect EFT)
Contact your local branch
Verification of Receipt of Pre-authorized Transfers
Contact your local branch
Home Equity Billing Error Resolution
Contact your local branch
Substitute Check Re-Credit Claims*
E-mail the Colony Bank Account Services Team.
*Note - Please do not include sensitive information about your account(s).
Substitute Check Requests*
E-mail the Colony Bank Account Services Team.
*Note - Please do not include sensitive information about your account(s).
Stop Payments
Stop payments on checks can be initiated though Online Banking or contact your local branch.
Debit Card Transaction Disputes
Contact your local branch
Consumer Complaints*
Call us at (800) 873-6404 or e-mail the Colony Bank Compliance Team.
*Note - Please do not include sensitive information about your account(s).