Contact Us

Need Assistance? Find the help you need here. When sending information via email please do not include sensitive information about your account(s).

Interested in opening an account?

Contact your local branch or submit a ticket.

Electronic Banking Questions or Problems

Call us at (800) 873-6404 or e-mail us

*Note - Please do not include sensitive information about your account(s).

Debit Cards - Lost / Stolen / PIN / Activation

Lost / Stolen Checks

Contact your local branch

Identity Theft, Security-related problems, Issues or Questions*

E-mail the Colony Bank Security Team.
Warning: Colony Bank does not issue Online Payment Voucher Receipts or Transfer Orders. Any such voucher/ order bearing the Colony Bank name or logo is fraudulent and not authorized by Colony Bank.​

Fraudulent Order Example​

*Note - Please do not include sensitive information about your account(s).

Privacy Questions*

E-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).

Electronic Funds Transfer (EFT) Error (Unauthorized or Incorrect EFT)

Contact your local branch

Verification of Receipt of Pre-authorized Transfers

Contact your local branch

Home Equity Billing Error Resolution

Contact your local branch

Substitute Check Re-Credit Claims*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Substitute Check Requests*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Stop Payments

Stop payments on checks can be initiated though Online Banking or contact your local branch.

Debit Card Transaction Disputes

Contact your local branch

Consumer Complaints*

Call us at (800) 873-6404 or e-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).