Contact Us

Interested in opening an account?

Click here to open an account. Or, stop by or contact your local banking center.

Online Banking Questions or Problems/ Account Access

Call us at (800) 873-6404 or chat us.

*Note – Please do not include sensitive information about your account(s).

Debit Cards – Lost / Stolen / PIN / Activation

• During Business Hours – Contact your local banking center
• After Business Hours – (800) 873-6404

Lost / Stolen Checks

Contact your local banking center.

Privacy Questions*

E-mail the Colony Bank Compliance Team.

*Note – Please do not include sensitive information about your account(s).

Electronic Funds Transfer (EFT) Error (Unauthorized or Incorrect EFT)

Contact your local banking center.

Verification of Receipt of Pre-authorized Transfers

Contact your local banking center.

Home Equity Billing Error Resolution

Contact your local banking center.

Substitute Check Re-Credit Claims*

E-mail the Colony Bank Account Services Team.

*Note – Please do not include sensitive information about your account(s).

Substitute Check Requests*

E-mail the Colony Bank Account Services Team.

*Note – Please do not include sensitive information about your account(s).

Stop Payments

Stop payments on checks can be initiated though Online Banking or contact your local banking center.

Debit Card Transaction Disputes

Contact your local banking center.

Report Fraud or Unauthorized Activity

If you think you’re a victim of fraud, contact us immediately at 800-873-6404. Our team is available Monday – Friday from 8:00 am – 5:30 pm and Saturday from 8:30 am – 12:30 pm. If you’re reaching out after business hours to report debit card fraud, please use the number listed on the back of your card.

*Note – Please do not include sensitive information about your account(s).

Consumer Complaints*

Call us at (800) 873-6404 or e-mail the Colony Bank Compliance Team.

*Note – Please do not include sensitive information about your account(s).