Contact Us

Need Assistance? Find the help you need here. When sending information via email please do not include sensitive information about your account(s).

Interested in opening an account?

Stop by or contact your local banking center.

Online Banking Questions or Problems/ Account Access

Call us at (800) 873-6404 or e-mail us

*Note - Please do not include sensitive information about your account(s).

Debit Cards - Lost / Stolen / PIN / Activation

Lost / Stolen Checks

Contact your local branch

Report Fraud or Unauthorized Activity

If you think you’re a victim of fraud, contact us immediately at 800-873-6404. Our team is available Monday - Friday from 8:00 am – 5:30 pm and Saturday from 8:30 am - 12:30 pm. If you’re reaching out after business hours to report debit card fraud, please use the number listed on the back of your card.

*Note - Please do not include sensitive information about your account(s).

Privacy Questions*

E-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).

Electronic Funds Transfer (EFT) Error (Unauthorized or Incorrect EFT)

Contact your local branch

Verification of Receipt of Pre-authorized Transfers

Contact your local branch

Home Equity Billing Error Resolution

Contact your local branch

Substitute Check Re-Credit Claims*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Substitute Check Requests*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Stop Payments

Stop payments on checks can be initiated though Online Banking or contact your local branch.

Debit Card Transaction Disputes

Contact your local branch

Consumer Complaints*

Call us at (800) 873-6404 or e-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).