Colony Bank Preparedness Plan: Coronavirus (COVID-19)

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Like you, we’re monitoring the latest news about the Coronavirus. At Colony Bank, our team members, customers, and community welfare are important to us. That’s why we’re doing all we can to make sure our branches are open, our trusted bankers are there and our call centers are staffed. You can count on us during times like this, especially if you need our help.

Here are some proactive steps Colony Bank is taking to keep team members and customers safe.

  • We’ve ensured that our branches, including ATM screens and keypads, are routinely cleaned with EPA-approved disinfectants and we have hand sanitizer available in our branches.
  • Team members have been provided with up-to-date information on how to stay healthy and how to avoid illness through proper hygiene practices.
  • Team members are instructed to stay home when they are not feeling well. We have assembled a cross-functional team to frequently meet to review, monitor, and adjust operations as the situation changes to ensure the continuation of critical business functions.

Here are some proactive steps Colony Bank is taking to keep team members and customers safe.

  • We’ve ensured that our branches, including ATM screens and keypads, are routinely cleaned with EPA-approved disinfectants and we have hand sanitizer available in our branches.
  • Team members have been provided with up-to-date information on how to stay healthy and how to avoid illness through proper hygiene practices.
  • Team members are instructed to stay home when they are not feeling well. We have assembled a cross-functional team to frequently meet to review, monitor, and adjust operations as the situation changes to ensure the continuation of critical business functions.
  • For the latest information about coronavirus, visit the Center for Disease Control’s resource center.

We also want you to have confidence that you can bank virtually anywhere, anytime with the following resources:

  • Online Banking: With 24/7 FREE online banking, you can view your account balances, transfer funds, make loan payments, pay bills online, and more!

  • Mobile: Have FREE 24/7 access to your account so you can check balances, pay bills, deposit checks, and more right from your mobile device!
    • Download on the App Store
    • Android app on Google Play
  • Telephone banking: Convenient telephone banking gives you access to your account while speaking with a knowledgable representative. Call 800-240-5188 to access FREE Colony Bank telephone banking.

  • ATM: Need cash on the go? Visit our 29+ Colony Bank ATMs throughout our footprint or utilize ATMs across the nation that includes the Accel network.

  • Bill Pay: Pay all of your bills online with no additional cost! Save time and money for stamps, envelopes, and avoid late fees. Enroll in bill pay through online banking. Check out our bill pay webpage here for a tutorial.

Please make sure your mobile phone number, email address, and mobile banking alerts are up-to-date for all of your accounts.

Remain cautious! Cybercriminals are sending out Coronavirus (COVID-19) related scams.

Listed are some examples of the types of scams you should be on the lookout for:

Coronavirus: Scammers follow the headlines

FTC & FDA: Warnings sent to sellers of scam Coronavirus treatments

Always beware of scams using fear/intimidation, trickery, urgency, or disinformation related to the Coronavirus (COVID-19) to attempt to steal your sensitive, personal, or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Colony Bank will never request such information through email/text/outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone/email/text.

For the latest information about coronavirus, visit the Center for Disease Control’s resource center.

Remain cautious! Cybercriminals are sending out Coronavirus (COVID-19) related scams.

Listed are some examples of the types of scams you should be on the lookout for:

Coronavirus: Scammers follow the headlines

FTC & FDA: Warnings sent to sellers of scam Coronavirus treatments

Always beware of scams using fear/intimidation, trickery, urgency, or disinformation related to the Coronavirus (COVID-19) to attempt to steal your sensitive, personal, or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Colony Bank will never request such information through email/text/outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone/email/text.


Please be reassured that Colony Bank is taking the necessary steps to avoid potential disruptions of service to our customers. Colony Bank continues to monitor the situation using information from trusted sources, including the Center for Disease Control (CDC), the World Health Organizations (WHO), banking agencies/regulators, and state/local health agencies. As always, our customers, our communities and our team members are our priority.