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Always keep your debit card in a safe and secure place.
Treat it as you would cash or checks. Contact Colony Bank immediately at 1-800-873-6404 if your card is lost or stolen, or if you suspect unauthorized use.
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Email Security
Do not send your card number through email, as it is typically not secure.
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Phone Security
Do not give out your card number over the phone unless you initiated the call.
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Account Statements
Regularly review your account statements as soon as you receive them to verify transactions. Contact Colony Bank immediately if you identify any discrepancies.
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Mobile Alerts
Set up alerts through Colony Bank Online Banking to receive an e-mail within minutes of any transaction posting to your account.
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PIN Selection
When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number. Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
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Destroying a Card
Cancel and cut up unused cards. If you receive a replacement card, destroy your old card.
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Shopping/Online Shopping
Shop with merchants you know and trust.
Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
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Receipts
Safe-keep or securely dispose of your transaction receipts.
