During business hours: Contact your local banking center as soon as possible or reach out to our Call Center team by dialing 800-873-6404.

After business hours: Call the number on the back of your debit card to report and block your lost or stolen card. Then, call your local banking center or our Call Center team the next business day. You can also turn your card on/off in Mobile Banking.

If your check or checkbook has been stolen, notify your local banking center as soon as possible or reach out to our Call Center team by dialing 800-873-6404. You should continue to monitor your account to make sure none of the stolen checks are negotiated.

As soon as you suspect you are a victim of identity theft, you need to take quick action and keep track of the steps you take. Here are some important steps to take:

- Place a fraud alert at one of the three credit bureaus.

- Freeze or close potentially impacted accounts

- File a report at IdentityTheft.gov, and provide as much detail as possible.

- Review your credit reports, which can be accessed for free once a year at annualcreditreport.com.

- Notify your local banking center as soon as possible.

- Change passwords and PINs.



For more information, please visit www.identitytheft.gov/#/Steps

If you suspect wire fraud, contact your local banking center as soon as possible or reach out to our Call Center team at 800-873-6404.

While the reporting process can vary by state, you should report suspected abuse to local law enforcement and your local Adult Protective Services agency by visiting http://www.napsa-now.org/. If you know where the person does their banking, you should report your concerns there as well.

If you see any suspicious activity in your Online Banking, Bill Pay, Mobile Deposit, or Zelle®, immediately change your account password and reach out to your local banking center as soon as possible. You can also reach out to our Call Center team at 800-873-6404.