Merger Information

General Information

Q: When will Calumet Bank become Colony Bank?
A: The Transaction Close Date was May 1, 2019. This was when Calumet Bank legally became Colony Bank. You will start to notice some branding changes, such as new signs, statements and website changes over the next few months. Banking systems conversion will occur on Monday, September 23, 2019.

Q: How and when will information be communicated to Calumet customers?
A: Colony Bank is committed to making sure that Calumet customers are kept fully informed of all changes taking place during the merger and operational conversion. A Customer Reference Guide will be mailed close to our conversion date detailing how your Calumet accounts and services may change. It's our goal to keep you fully informed and prepared.

Q: Who should I call for questions about my account?
A:
The Calumet Customer Service Team will continue to serve your needs with the highest level of excellence. Please call (706) 884-6000 or email customerservice@calumetbank.com. You may also stop by your local branch for any questions.

Q: Who do I call for questions on my account after the conversion date?
A:
Beginning September 23, 2019:

  • Call Colony Bank Customer Service at (800) 873-6404.
  • Visit any of Colony Bank's 29+ branches.
  • Call Colony Bank's Telephone Banking Service at (800) 240-5188.

Accounts

Q: Will my account number change?
A: At this time, your account number will remain the same. However, in the event that your account number has to change, you will be notified well in advance, and we will assist you every step of the way.

Q: Will my account benefits and fees change?
A: At this time, your account will remain the same. On September 23rd, your account will merge into one of the current products offered by Colony Bank. You will receive advanced notice of any changes to your account in the Customer Reference Guide that will be mailed.

Q: Who will be handling my accounts and transactions?
A: The same people you know and trust will continue to serve you with the same level of service you have come to expect.

Q: Are my deposits still covered by FDIC insurance?
A: Yes, to the extent your deposits are covered by FDIC insurance now, they will continue to be covered, unless you have other deposits at Colony Bank. We will continue to work with you to make sure your deposits are covered by FDIC insurance to the fullest extent possible.

Checks and Debit Cards

Q: May I continue using my Calumet checks?
A: Yes. You will not receive new checks during this transition. Your current check supply will continue to post correctly before, during, and after conversion. Feel free to re-order at any time needed. If you order checks after September 23rd, your checks will have the Colony Bank logo and routing number rather than Calumet Bank's.

PLEASE NOTE: If you receive notification that it is necessary for your account number to be changed, please be sure to follow the instructions that will be provided.

Q: Will I receive a new debit card?
A: Yes. A Colony Bank debit card will be mailed to all active card holders in September. This will be done at no charge to you.

Online and Mobile Banking

Q: What about online banking, bill pay, and the mobile app?
A: After September 23, 2019, you will use your current Calumet Bank log in name using an all lower case format. Example: Calumet username: JohnSmith will convert to Colony username: johnsmith. You will be notifited of your new temporary password soon. Colony Bank offers mobile banking for both consumer and business customers for Apple and Android phones and tablet devices. The current Calumet Mobile app will be deactivated on September 23, 2019. At that time, you may enroll in Online Banking at www.colony.bank and download our mobile app in the app store.

Telephone Banking

Q: Will I still have access to Telephone Banking?
A: Absolutely. Colony Bank's Customer Service provides quick access to your deposit and loan accounts. Please call (800) 873-6404 to begin using this service on or after Monday, September 23, 2019.

Certificate of Deposit (CD) Accounts

Q: What will happen to my CDs?
A: All CD customers will become customers of Colony Bank. Your current CD rate or term will not change.

Other Information

Q: Can I keep using my same branch?
A: Yes. Please continue to use the current Calumet branch locations. After September 23rd, you will be able to visit any of our Colony Bank branches. For a complete list of Colony branches, please visit www.colony.bank.

Q: Will my branch hours change?
A: No, all branch hours will remain the same.

  • Calumet Office
    • Lobby Hours: Monday thru Friday 9 am – 5 pm. Saturday 9 am – 12 noon.
      Drive Thru: Monday thru Friday 8 am – 6 pm. Saturday 8:30 am – 12 noon.
  • Columbus Office
    • Lobby Hours: Monday thru Friday 9 am – 5 pm.
      Drive Thru: Monday thru Thursday 9 am – 5 pm. Friday 9 am – 6 pm.

Q: What will happen to my loans?
A: Your loan payment, terms and conditions will continue as-is. You should continue to make your loan payments just as you are doing now.

Q: Do I need to make any changes to my automatic payments or deposits? (Social Security/Direct Deposits/Payroll Deposits)
A: You do not need to make any changes at this time. Your automatic deposits and automated payments will continue to work. We will notify you well in advance should you need to change any of this information.