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Introducing a New Digital Banking Experience!

Our new Colony Bank Online Banking and Mobile App is here!

At Colony Bank, we’re always working to enhance your banking experience. That’s why we’re excited to introduce a new digital banking platform!

We know how important convenience and efficiency are to you, and our new Online and Mobile Banking are designed to make managing your finances easier, faster, and more convenient.

Enjoy a modern, personalized experience that lets you handle all your banking needs with just a few clicks on any device.

Click here to download the new mobile app or login to Online Banking!

Get our mobile app on Google PlayDownload our mobile app on the App Store

What’s New?

  • Unified Banking Platform: One convenient app for both personal and business accounts.

  • New Look: Enjoy a fresh, easy-to-use design and simplified navigation.

  • Additional Support: Chat with our team directly within the Online or Mobile Banking platform.

  • Link Outside Accounts: Easily connect accounts from other banks.

  • Credit Insights: See your credit score, report, and factors.

  • Enhanced Security: Multifactor authentication codes sent via text or email.

  • Transfer Money to Other Colony Bank Customers: Easily send money to other Colony Bank customers directly through our digital banking platform.

  • Card Management: Personal and business users can manage their debit cards directly in the platform.

  • And more!

Get ready to experience a whole new level of banking with Colony Bank!

HELPFUL RESOURCES:

Quicken and Quickbooks Conversion Instructions and New Download Guides

Quicken (Personal Customers)

Quickbooks (Business Customers)

FREQUENTLY ASKED QUESTIONS

Navigating Mobile Banking

- Log into the Mobile App. - Select "More" in the bottom right corner. - Choose "Accounts." - Select "eDocuments" to view your monthly eStatements.
- Log into the Mobile App. - Select the "Transfers" tab. - From here, you can set up a transfer, see scheduled transfers, and view transfer activity. - Choose "Add Account" to manually add an external account or link another Colony Bank member’s account.
- Log into the Mobile App. - Select "More" in the bottom right corner. - Choose "Tools." - Select "Alerts," and toggle on/off the alerts you wish to implement.
- Log into the Mobile App. - Select your profile picture in the top right corner. - Choose "Settings." - Select "Biometrics" and toggle to turn on Face ID or fingerprint recognition.
- Log into the Mobile App. - Select "More" in the bottom right corner. - Choose "Card Management." - Select "Cards." - Swipe to choose the correct card and toggle the button to turn it on/off.
- Log into the Mobile App. - Select "More" in the bottom right corner. - Choose "Card Management." - Select "Cards," then choose "Controls & Alerts" under "Manage Card." - From here, you can set up notifications and control where, when, and how your card is used.
- Log into the Mobile App. - Select your profile picture in the top right corner. - Choose "Settings." - Select "Accounts." - Toggle the button to hide/unhide the account, and save your changes.

Navigating Online Banking

- Log into online banking. - Under "Accounts," select "eDocuments." - Choose "Statements" to view your monthly eStatements.
- Log into online banking. - Select "Transfer & Pay." - From here, you can set up a transfer, see scheduled transfers, and view transfer activity. - Under "More actions," you can manually add an external account or link another Colony Bank member’s account.
- Log into online banking. - Select "Tools." - Select "Alerts." - Here, you can toggle on/off any alerts you wish to implement.
- (Only available through the website) - Log into online banking. - Select your profile picture in the top right corner. - Choose "Security." - Select the pencil icon to enable various options for Two-Factor Authentication
- (Only available through the website) - Log into online banking. - Select your profile picture in the top right corner. - Choose "Contact." - Select the pencil icon to update your phone number or email address, and select the preferred option.
- (Only available through the website) - Log into online banking. - "My Credit" is found on the right side of your dashboard. - Select "Learn more" under "My Credit" and follow the steps to set it up.
- Log into online banking. - Select "Card Management." - Choose "Switch or Add Card" to select the correct card. - Toggle the button under the card to turn it on/off.
- Log into online banking. - Select "Card Management." - Choose "Controls & Alerts" under "Manage Card." - From here, you can set up notifications and controls on where, when, and how your card is used.

Access and First-Time Login

Yes, download the new Colony Bank Mobile Banking app starting August 20th from the AppStore or Google Play. Look for our signature colorful lotus flower icon.
Starting August 20th, you’ll need to switch to our new Online Banking and Mobile App for all the enhanced features and improved functionality.
No, if you already use our online or mobile banking, you can log in with your current username and password. You'll be prompted to create a new password on your first login.
Please refer to our "First-Time Login Instructions" under the Helpful Resources section for step-by-step guidance. If you have an existing account, the first time logging into our enhanced digital banking application will be a simple process. You can expect the login process to be the same, whether you are on desktop or mobile. - Once you are on the login page, enter your current digital banking username and password and tap login. - You will then be prompted to create a new password. - Read the disclosure and check the box next to I agree, then select continue. - Select a delivery method to receive a temporary passcode, then select continue. - Once you have received your one-time passcode, you will need to type it into the field provided, then click verify.* *Note: You won't be able to copy and paste the temporary password. - Now create a new password ensuring it meets all necessary requirements in order to keep your account secure.
When you first log in to the new system, you will use your current username and password. After you log in, you’ll be asked to change your password for security purposes. Your username will stay the same, but you can choose to change it yourself in the new system.
It’s important to remember your current username and password to log in to the new platform. If you forget your login information after the first login, use the “Forgot Password” option to reset it. Once you’re in the new platform, you can update your login information if needed.
Starting August 20th, visit our website at www.colony.bank or download the Colony Bank Mobile Banking app from the App Store or Google Play.
Now, you can access both business and personal accounts through one platform, using separate logins for each.
No, you'll need to set up Face ID or Touch ID again after your initial login. You'll see an option to enable it after logging in.
The app supports Android devices running version 9.0 and above, and iOS devices running the last two major releases of iOS.

Getting Started with the New Platform

Coming August 20th: Colony Bank will launch a new Online Banking and Mobile Banking App to bring you a better digital experience! You can expect feature enhancements designed to deliver a quick, seamless, and more intuitive experience than ever before.
We want to make your banking easier and more convenient. Our new online and mobile apps are designed to improve your overall experience.
The new Online Banking and Mobile Banking App features a fresh look and simplified navigation. You can now link and manage external accounts, view your credit score, and enjoy enhanced security with multifactor authentication. Plus, you can easily chat with our team directly within the app or Online Banking and transfer money to other Colony Bank customers.
Yes, please download the new Colony Bank Mobile Banking app starting August 20th from the AppStore or Google Play. To download our new app, visit the AppStore or Google Play Store. Then search ‘Colony Bank Mobile Banking’ and look for our new app with our signature colorful lotus flower icon with a white background. You can also visit our website and find the links there!

Security and Safety

Absolutely. Our new platform has advanced security features, such as multifactor authentication, encryption, and continuous monitoring to ensure your information is safe.
If you see suspicious activity on your account, contact our team immediately at 800-873-6404 or by visiting your local banking center. If it’s after hours, you can call the number on the back of your debit card to report your lost or stolen card. Then, call your local banking center or our Call Center team the next business day.